tag:blogger.com,1999:blog-19646095.post4973322044763091697..comments2011-04-13T11:42:25.208-05:00Comments on Shannon Kristine Croft: Whatever happened to customer service?Shannon Kristine Crofthttp://www.blogger.com/profile/01311837916523075786noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-19646095.post-45562486139390910162007-06-15T22:18:00.000-05:002007-06-15T22:18:00.000-05:00I have been having this discussion on and off with...I have been having this discussion on and off with Mike ever since we moved to Montrose. A lot of this has to do with the local Montrose vendors, who think they are just too cute for words and apparently just opened a store as a hobby and not as a true desire to run a business. But it's not just Montrose vendors where I have noticed this issue. I recently wanted to have a particular service performed and I called 2 locations in So Cal to get quotes, and both phone calls were identical:<BR/><BR/>Vendor: {name of business} (not in a mumble, but in a grunt.)<BR/>Me: Hi, I need such-and-such performed, and I understand you can do that...?<BR/>Vendor: yes.<BR/><BR/>Me: ok, how much is it?<BR/><BR/>Vendor: $x<BR/><BR/>Me: um, ok, where are you located and when can I do this?<BR/><BR/>So I was complaining to Mike that if it were MY business, I would very cheerfully say, "yes, absolutely we do such-and-such. It is $x per month and you can come by anytime." Or if it were my retail store I would be on the floor and not chatting on the phone behind the counter and completely ignoring the customer, as always happens in Montrose.Heatherhttps://www.blogger.com/profile/01050141568945340839noreply@blogger.com